This Shipping Policy describes how DigitPrintConnect (“we,” “our,” or “us”) handles shipping and delivery for orders placed on www.digitprintconnect.online.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Please note:
- Orders are not processed or shipped on weekends or public holidays.
- If we experience a high volume of orders, processing times may be slightly delayed.
If there is a significant delay in shipping your order, we will notify you via email.
2. Shipping Time Estimates
Estimated delivery times vary depending on your location.
Typical delivery times:
- India: 3–7 business days
- International orders: 7–21 business days
Delivery times are estimates only and may vary due to:
- Courier delays
- Customs clearance
- Weather conditions
- Public holidays
DigitPrintConnect is not responsible for delays caused by shipping carriers or customs authorities.
3. Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Package size and weight
- Shipping method selected
Any applicable taxes, customs duties, or import fees are the responsibility of the customer.
4. International Shipping
We ship to selected international destinations.
For international orders:
- Delivery may take longer due to customs processing.
- Customers are responsible for customs duties, VAT, or import taxes charged by their country.
5. Order Tracking
Once your order has been shipped, you will receive an email confirmation containing:
- Shipping confirmation
- Tracking number (if available)
You can use the tracking number to monitor the status of your shipment.
6. Lost or Delayed Shipments
If your order appears to be lost or significantly delayed, please contact us.
We will assist you in contacting the courier service to investigate the shipment.
DigitPrintConnect is not responsible for delays caused by third-party shipping providers, but we will make reasonable efforts to help resolve the issue.
7. Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery.
Provide:
- Your order number
- Clear photos of the damaged item and packaging
After review, we may offer a replacement or refund, depending on the situation.
8. Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at the time of purchase.
DigitPrintConnect is not responsible for orders shipped to incorrect addresses provided by the customer.
If you realize an error, contact us immediately before the order is shipped.
9. Contact Us
If you have any questions about shipping, please contact us:
Website: www.digitprintconnect.online
Email: support@digitprintconnect.online
10. Additional Redress Option (EU Customers Only)
If you are located in the European Union, you may use the European Commission’s Online Dispute Resolution (ODR) platform to resolve disputes related to online purchases.